Returns & Refunds Policy

Last updated: 9/2/2026

1. Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, we may provide a replacement or refund.

To request help with a damaged or defective order:

• Contact us at bengeierphotography@gmail.com
• Include your order number
• Provide photos of the item and packaging

2. Return Eligibility (Non-Damaged Items)

We do not accept returns for non-damaged items. Orders that are not damaged or defective are generally not eligible for return or refund.

3. Return Shipping Costs

For approved returns, the customer is responsible for return shipping costs. You may use any trackable shipping service to send items back.

Refunds are issued after the returned item is received and inspected. Original shipping costs may not be refundable.

4. Refund Process

Once a return is received and inspected, we will notify you whether your refund is approved. Approved refunds are issued to the original payment method within 5 days.

Depending on your bank or payment provider, it may take additional time for the refund to appear on your statement.

5. Non-Returnable Situations

Non-damaged items are generally not eligible for return. Returns may be limited to orders that arrive damaged, defective, or incorrect.

6. Contact Us

If you have any questions about this Refund Policy or need help with an order, please contact us at:

Ben Geier
Email: bengeierphotography@gmail.com
Website: www.bengeier.com