Frequently Asked Questions
Orders
You can track your order by entering your order number on the Order Status page. We also send an email with a tracking number when your order ships. If you're having trouble, we can help track your order — just send us an email: contact us.
No problem! We'll re-send your order confirmation. Just send us an email: contact us.
Yes, contact us to cancel your order if it has not shipped yet.
If you need to change the products on your order, contact us.
You can update the address on your order if it hasn't shipped yet, just contact us.
No worries, we don't include receipts in the package.
Payments
We accept American Express, Visa, Mastercard, Discover, & Apple Pay.
As of now, we do not accept payment by invoice. We only accept online payments.
Products
We print on Fujicolor Crystal Archive Paper: a semi-gloss paper with vibrant colors, sharp details, and excellent skin tones. Surface appears and feels smooth with soft texture that helps reduce fingerprint marks. The prints have a lustre finish which provides protection from fingerprints and slight scratches as well as provides a slightly matte appearance. These prints last over 100 years in typical home display and 200 years in dark storage without fading.
Our framed prints are made from solid wood and come in black, white and oak with a naturally rich finish and grain. We take extra care to ensure your framed print is free of flaws and meets the highest standard. Black & white frames are 1.25” inches wide. Oak frames are 0.75” inches wide. Framed prints can be ordered with a single white matte. Acrylic protects the surface of your framed print. Our framed prints arrive ready-to-hang with a paper backing and wire hanger.
The sizes listed for our Framed Prints are the size of the inner opening of the frame, including the matte and artwork. Thus, the final product will be a bit larger than the listed size. Black & white frames are 1.25” inches wide (on both framed edges), while Oak frames are 0.75” inches wide (on both framed edges). For example, a 20" x 30" black framed print's total size is 22.5" x 32.5".
The matte is 1" wide on prints smaller than 16" x 16", and 2" on larger prints.
Yes, contact us with your request, and we'll send a quote.
Unframed prints are shipped flat and packed securely to prevent damage while in transit.
Returns
We do not accept returns at this time, as all products are made to order.
Oh no! This happens from time to time. Just contact us, and we'll ask you for photos of the damage. Upon receipt, we'll send a free replacement for products damaged during shipment.
We'll get to the bottom of it, just contact us.
Shipping
If you have not received your order, contact us, and we'll get to the bottom of it.
Orders typically arrive 5 to 7 days after ordering.
Shipping is free on orders over $35. Otherwise, shipping cost is calculated at checkout depending on the items you've chosen.
We typically ship via USPS, UPS, Fedex, or Amazon Logistics, though we may use other carriers as needed.
You can track your package by entering your order number on the Order Status page. We also send an email with a tracking number when your package ships. If you're having trouble, we can help track your package — just send us an email: contact us.
We do not currently ship outside of the United States.